Frequently Asked Questions
xm777 answers to all your questions are right here
From opening an account to deposits and withdrawals, bonuses, games, and security — find detailed answers to any question you have about xm777 on this FAQ page.
xm777 put together this FAQ page with Bangladeshi players in mind. It brings together the most frequently asked questions about account registration, depositing and withdrawing money with bKash and Nagad, cricket betting, slots, live casino, the welcome bonus, and responsible gaming. If you do not find the answer to your question here, you can reach our 24/7 live chat support.
Group 01
Account and Registration
To open an account at xm777, you need an active mobile number or email address, a strong password, and your correct date of birth. The registration process is available in full and takes only a few minutes to complete. Make sure you are at least 21 years old.
No, only one xm777 account can be opened per device or per identity. Creating more than one account under the same person's name goes against xm777's rules, and if discovered, the accounts involved may be permanently closed.
Yes. xm777 is a fully mobile-first platform. Whether you use Android or iOS, you can go to the xm777 Login page from any smartphone browser and log in normally. There is no need to download a separate app.
Click the "Forgot password?" option on the login page. Enter your registered mobile number or email and a verification code will be sent to you. Use the code to set a new password. If you have trouble, let us know via our 24/7 live chat.
Changing certain details registered on an account requires help from the support team. Submit a request via live chat with the correct information. The xm777 team will make the necessary changes after verification.
Group 02
Deposits and Withdrawals
Money deposited from bKash, Nagad, or Rocket is usually added to your xm777 account instantly. Occasionally it may take 2 to 5 minutes due to network traffic. If it takes longer than 15 minutes, please contact live chat.
The minimum deposit amount at xm777 is ৳100, for every payment method. This applies to bKash, Nagad, Rocket, Upay, and bank transfer alike.
The minimum withdrawal amount from xm777 is ৳500. Once a request is successfully submitted, the money typically arrives in your mobile banking or bank account within 10 to 45 minutes. This timeframe holds at night and on holidays as well.
Yes, Nagad is one of the supported payment methods at xm777. Go to the Cashier section, select Nagad, send money to the number provided, and submit the transaction ID. The process is fast and secure.
xm777 generally does not charge any extra fees for deposits and withdrawals. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) may apply its own service charges depending on their policies.
For bank transfers, deposits are usually processed within a few hours. The same timeframe applies for withdrawals. It may take a little longer during busy periods or on bank holidays. Provide the correct IBAN and account details to avoid delays.
Group 03
Games and How to Play
To bet on BPL or any cricket match, first log in to your xm777 account and go to the Sportsbook section. Select the match you want, choose a market such as match winner, toss, or over/under, enter your amount, and confirm the bet. All markets are displayed in Bangladesh Standard Time (BST, UTC+6).
xm777 has many popular slots including Fortune Tiger, Fortune Rabbit, and Mahjong Ways from PG Soft. Gates of Olympus and Sweet Bonanza from Pragmatic Play are also available, along with Fortune Gems, Super Ace, and Boom Legend from JILI. Every game is fully mobile-friendly. Visit the slots page for the full list.
Yes, xm777's live casino games — including live roulette, live baccarat, and live blackjack — run smoothly on all Android and iOS devices. Just make sure you have a good internet connection. There is no need to install a separate app.
RTP (Return to Player) is the theoretical percentage of total wagers that a game returns to players on average over the long term. A higher RTP generally suggests a better return, but it does not guarantee the outcome of any individual session. xm777 uses software from verified game providers to ensure fair play.
Aviator by Spribe is a crash-style game. As a plane takes off, the multiplier keeps rising. You need to cash out before the plane crashes. The longer you wait to cash out, the more you can win, but if it crashes your bet is lost. Making the right decision at the right moment is the key to this game.
Group 04
Bonuses and Promotions
xm777 gives new members a 100% welcome bonus on their first deposit, up to ৳5,000. This means if you deposit ৳2,000, you receive an extra ৳2,000 as a bonus. To withdraw the bonus amount, you must complete a wagering requirement of 10 times the original bonus amount.
A wagering requirement is the number of times you need to place bets on the bonus amount before you can withdraw it. For the xm777 welcome bonus, this is 10 times (10x). For example, if you receive a ৳1,000 bonus, you need to place a total of ৳10,000 in bets before withdrawing.
The xm777 VIP program has five levels: Bronze, Silver, Gold, Platinum, and Diamond. By playing regularly and staying active, you can gradually move up to higher levels. At the Diamond level, you can receive up to 1.2% cashback per week.
VIP cashback is paid out on a weekly basis. Your cashback rate depends on your current VIP level: 0.2% for Bronze, 0.5% for Silver, 0.7% for Gold, 1.0% for Platinum, and 1.2% for Diamond. Cashback is added directly to your account balance.
Yes, xm777 runs special promotional offers during Eid, Pohela Boishakh, and major cricket tournaments (T20 World Cup, IPL, BPL). Check the promotions page or live chat support for the latest offers.
Group 05
Security and Responsible Gaming
xm777 uses SSL (Secure Socket Layer) encryption technology to protect your personal information and financial data. Information is not shared with third parties. Read the privacy policy for full details on the security policy.
Yes. xm777 is for people aged 21 and above only. Registration and gaming by minors is strictly prohibited. Age is confirmed during account verification.
xm777 takes responsible gaming seriously. You can submit a request via live chat to set deposit limits, game session limits, or a temporary self-exclusion. Support can also assist with permanent account closure. Learn more on the responsible gaming page.
xm777 uses software only from reputable and verified game providers. These providers — including PG Soft, Pragmatic Play, JILI, and Spribe — have their Random Number Generators (RNG) tested and certified by third parties. Ensuring fair play is a core commitment of xm777.
xm777 offers 24/7 live chat support in Bengali — seven days a week, around the clock. You can also reach us by email at [email protected]. Whatever the issue — deposits, withdrawals, bonuses, or technical problems — support is ready to help quickly.
Support Options
Contact Us
Live Chat
Instant support in Bengali, 24/7. Live chat is the fastest way to resolve any issue.
Email Support
For detailed questions or complaints, email us at [email protected].
Help Guide
Read about responsible gaming, terms and conditions, and the privacy policy on our information pages.
Still have questions?
Contact support or log in to xm777 directly and start playing today.